Thank you for your order!
We usually email the charts to you within a few hours of receiving your order but sometimes it can take a little longer if we are away. It is not an automatic download process, not yet at least. If we have any queries about your order, we will email you in advance.
We ask that you please check your spam/junk email folder if you haven't heard from us - this will often be where our email has gone if you can't see anything in your inbox. We can also be contacted through our Instagram page, see our home page for the link.
The status of recent orders is shown below:
12603 - email sent on 10 November
N3S 3T4 - email sent on 12 November
G6V 4G2 - email sent on 27 November
Note - orders processed by automatic download are not included in this list. Our email address for queries relating to automatic downloads is shown on the order page.